Store policies

1. **Custom Orders:** All custom orders are final and non-refundable. We work closely with you to ensure your unique handmade item meets your specifications.

2. **Payment:** Full payment is required upfront for all handmade items. We accept various payment methods for your convenience.

3. **Processing Time:** Handmade items require time and attention to detail. Please allow a specified processing time, which will be communicated upon purchase. Expedited options may be available for an additional fee.

4. **Quality Assurance:** We take pride in our craftsmanship. If you receive a defective or damaged item, please contact us within 48 hours for a replacement or refund.

5. **Cancellation Policy:** Custom orders cannot be canceled once production has commenced. For other handmade items, please contact us within 24 hours of purchase to request a cancellation.

6. **Shipping:** We offer shipping options with estimated delivery times. Please note that we are not responsible for any delays or issues caused by the shipping carrier.

7. **Returns and Exchanges:** Due to the nature of handmade items, we do not accept returns or exchanges unless there is a product defect. Contact us within 48 hours of receiving product. 

8. **Communication:** We value clear communication. Feel free to reach out with any questions or concerns regarding your handmade item. We strive to respond promptly.

9. **Customization Requests:** We love personalizing items for you. Contact us with any special requests, and we'll do our best to accommodate your preferences.

10. **Feedback:** Your feedback is important to us. We appreciate reviews and constructive feedback that helps us improve our craft and services.